Terms and conditions of use

Ellon Whisky Shop

Ellon Whisky Shop is an online shop and a store front shop based in Ellon, Aberdeenshire, Scotland.

VAT Reg. No. GB-852-5604-26.

If you need to contact us please send us an email or you can telephone us on 01358 729988.

Minimum Age Restrictions

We can legally only sell any alcoholic beverages to customers who are 18 years of age and older.  By browsing on our site and by placing an order with Ellon Whisky Shop you are agreeing that you legally meet the minimum age for purchasing alcoholic beverages in your country of residence.

Payment

Orders must be settled in full before shipping.  Payment can be made online by Visa, Mastercard, Paypal, Bank transfer and Worldpay.  There is a click and collect option for instore collections and payment can be made over the phone on 01358 729988.  We do not store any card details and information. 

Taxes 

Any products sold by us, Ellon Whisky Shop, are subject to UK taxation.  Products going outside the European Union will not be charged VAT by us, Ellon Whisky Shop, but maybe subject to local import taxes.   It is the responsibility of the recipient to find out and pay any additional charges.  Where the import charges and taxes are not met Customs will not release the bottle and it may be destroyed or returned to Ellon Whisky Shop, we will refund the order less shipping fees.

Returns 

Once you have received the goods please check the items carefully.  If you are not satisfied please contact us straight away, you have the right to cancel within 14 days of receiving the package.  The goods must be returned unopened, sealed, with the invoice within 14 days of receiving the delivery.  A full refund will be returned to the payment card when we receive the goods back.  It is the responsibility of the customer to pay and return the goods.  We do not take any responsibility for losses and damage during the return of goods.  Only goods received undamaged and in original condition, sealed, will be refunded.If the goods are damaged on arrival to you please contact us straight away and we will sort it out immediately.  If goods return to us due to a non-collection, or anything out of our control such as custom fees and taxes we can not refund any delivery charges. 

Stock

We do try and keep our stock control up to date on the website but unfortunately sometimes an item may go out of stock and we will inform you of this as soon as possible.  We are not responsible for the accuracy of the information given on the website, all information given is to be used as general information.  Prices can change without notice.  Items can be discontinued without notice.  Product details and prices are correct at the time of writing and can change without notice. We reserve the right to refuse an order and limit or cancel quantities purchased.  We can restrict an order by quantities allowed per person, address and card number.  We reserve the right to cancel or refuse an order if we believe the customer is a dealer or a reseller. 

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